Postage and Packaging

We hope that buying our teas is as simple as possible. So, we charge a single fee for postage, regardless of how many items you order.

Shipping rates

We charge a standard £3 fee for postage on every order. If you order more than £50 of tea, we'll ship it for free. We hope that you find this fair and simple.

Shipping information

All orders are shipped to you from our warehouse in the UK using Royal Mail standard post. Your tea is shipped the day you order it, and should arrive between 1-2 days later. Occasionally, orders might be delayed (for example, during bank holidays, festivals, or under extreme circumstances). If your order doesn't arrive within 4-5 days or not at all, please contact us immediately and we will help resolve the problem.

Tea packaging

Our tea is directly packaged in plastic freeze-dry bags to ensure it stays fresh, and then shipped in sturdy recyclable cardboard boxes which prevent crushing. You can read more about our packaging and environmental policy here.